We would like to inform you of a known issue that may be encountered during the document verification process.

Upon submission of your documents, if you have opted to receive updates via SMS or email, you may have received correspondence resembling the following:

We wish to inform you that this means your submitted documents have been received; however, they have not yet been approved.

Checking the status of your verification in our provider's portal will lead you to this page:

It is imperative to note that even if you encounter the aforementioned page, your account remains unverified.

Please allow a processing time of up to 3 days for document verification. An email notification will be sent to you once the verification process is successfully completed, which will resemble the below:

For your convenience, you may also ascertain the status of your verification by navigating to the Account Overview section.

Should you have any further inquiries or require additional assistance, feel free to reach out to our dedicated support team.