Under the UKGC, we are licence-bound to verify your account. This process is done to secure your funds safely, make sure that all deposits you have made are from legitimate sources and ensure your funds are being sent to you, and only you.
Going through this process can aid in cases such as if your payment information was used without permission or your knowledge and funds were transferred, we would be able to identify and stop these situations as soon as possible.
We will ask you, via chat or email, to upload certain documents using our encrypted and safe third-party document tool, where it will undergo various automatic and manual checks to ensure legitimacy before we accept or deny the upload.
If you are unsure about how to upload your documents, please see our How do I upload my documents article.