As soon as we have received your documents, these will be checked and verified by a combination of our secure document checker and our agents. When this has been done, you will be sent a confirmation via email.
Please note that you may get an update quite quickly after upload, this is to confirm we have received your documents, not necessarily approved them. The approval email would be in a very distinct, separate email. You can read more about this in our ‘Known issues with verification’ article.
If your documents could not be verified or further information is needed, you will be contacted by a member of our support team.
In order to speed up the verification process, be sure to check if the required information is visible. Unfortunately, if the information isn't visible, we will need to re-request the document.
At times, this process could take a little time, therefore, if you need any further assistance regarding this matter, please don't hesitate to contact us via live-chat, and we'll be happy to help.