We're here to help make the document verification process as smooth as possible. Please find below the answers to some common questions we receive:

1. I made a mistake when uploading my documents

We understand that mistakes happen. If you realise you've uploaded the wrong document or made an error during submission, the quickest way to resolve this is to contact our Support Team via Live Chat who can provide a new upload link and get you back on track.

Small Tip: To help our Support Team assist you quickly, please have any relevant details about the mistake handy (e.g., which document was incorrect, what type of error occurred).

2. I don't have one of the requested documents. What now?

We understand that you may not always have access to every document we request. If this is the case, please reach out to our Support Team via Live Chat. We'll work with you to see if an alternative document can be accepted.

3. Can I email you my documents?

To protect your privacy and keep your personal and sensitive information secure, we use a secure document upload system. Please do not send documents via email unless specifically requested by a member of our team. Uploading documents through the designated channels helps us process your verification faster and more securely.

We're here to help!

Our Support Team is here to guide you through the document verification process. If you have any questions or encounter any difficulties, please don't hesitate to contact us.