You may experience slight delays when depositing. Bank transfers, for example, will take a few moments for the deposit to register. But nothing to worry about, kindly refresh your Balance page after a couple of minutes to check if the deposit has come through.
If the deposit still hasn’t arrived but has been deducted from your account, please prepare a proof of the transaction in the form of a photo or screenshot and contact our support team, we’ll happily help you to look into this for you and provide a secure link to upload the document to!
The Proof of Transaction must show the following:
- Full Name
- Account Number
- Bank/Method Logo
- Payment Details - Reference numbers + (date of transaction(s) in question to now)
Please ensure we can see all of those details in one image! If you do not have this on hand, please contact your bank/payment provider so they may assist!
This can be in the form of a bank statement.
BetMGM is a brand operated by LeoVegas Gaming PLC as the licensed & regulated entity with the Gambling Commission. Payments to or from us show under the reference BetMGM or LeoVegas on your bank statements.