You may experience slight delays when making a deposit. For example, bank transfers may take a few moments to register. However, there’s no need to worry. Simply refresh your 'Balance' page after a couple of minutes to check if the deposit has been processed.

If the deposit hasn’t arrived but has been deducted from your account, please prepare proof of the transaction (such as a photo or screenshot of a bank statement) and contact our support team. We’ll be happy to assist you and provide a secure link for you to upload the document.

The proof of transaction must show the following:

• Full name
• Account number
• Bank/payment method logo
• Payment details, including the reference number and date of transaction(s)

Please ensure we can see all of those details in one image! If you do not have this on hand, please contact your bank/payment provider so they may assist.

BetMGM is a brand operated by LeoVegas Gaming PLC as the licensed & regulated entity with the Gambling Commission. Payments to or from us show under the reference BetMGM or LeoVegas on your bank statements.