Even though we love having you around, we understand that you may have other priorities, and sometimes it can be good to take a break. You can choose to take a break for a set period or an indefinite one.

Time Out

If you would like to do this, you can head to your Safer Gambling page, where you will see the option to ‘Time Out’. Alternatively, you can contact our Customer Support team via Live Chat or Email and they will be able to assist you with your request.  We offer the following periods:

- 1 Day

- 3 Days

- 1 Week

- 2 Weeks

- 4 Weeks

- 6 Weeks

By opting to take a time out, your account will be temporarily frozen. This means you will no longer have access to your account and you will be unable to gamble for your specified time period.

Once you have confirmed that you wish to take a time out, we will be unable to reverse this process, so please ensure you are choosing the most appropriate period for you.

We will endeavour to stop all marketing materials from being sent to you within 48 hours of your request being received.

Whilst your self-exclusion is valid, under our Safer Gambling policy you will not be permitted to open new accounts on any sites operating on the LeoVegas Gaming PLC licence. View the full list of sites operating under LeoVegas Gaming PLC.

Self Exclusion

We provide the option for you to self-exclude from your account for a specified period between 6 months and 5 years. By choosing to self-exclude, you will be prevented from gambling for your selected period of time.

Once you have opted to self-exclude, opening a further account during the term of self-exclusion will void all transactions and forfeit any winnings.

While your self-exclusion is in effect, under our Safer Gambling policy, you will not be permitted to open new accounts on any sites operating under the LeoVegas PLC licence.

For the period of Self Exclusion, we will ensure that you do not receive any promotional or marketing material, but this can take 48 hours to come into effect after you opt to self-exclude.

If you wish to exclude, you can apply a Self-Exclusion on the Additional Limits page when logged into your account. We encourage any customer wishing to Self-Exclude to also seek exclusion from all other operators of gambling sites that they hold accounts with.

Alternatively, you can contact our Customer Support Team via Live Chat or Email. Our team are trained in Safer Gambling and will be able to assist you further.

I'm on a break. Why am I receiving promotional material?

When you take a break, or close your account with us, you are automatically opted out of receiving offers. However, if a promotional message was already scheduled for that day, you may still receive it. After 48 hours from the start of your break or self-exclusion, you should no longer receive any promotional messages from us.

All promotions from BetMGM will only be sent from the email address noreply@betmgm.co.uk. If you receive an offer from one of our partners, there should always be an option to opt out.

We strongly recommend opting out of all promotional messages if you have decided to take a break from gambling.

Our advice is to always make sure that you opt out from all of these promotions if you have decided to take a break from gambling!