Our aim is to provide a great gaming experience to all of our customers but we understand that sometimes things can go wrong. So if you aren’t happy with our products or services, please tell us straight away so we can do our best to put things right.
In the first instance, we ask that you get in touch with our Customer Service team, the quickest way to do this is by live chat. To help us put things right quickly, we will need to understand what happened and when, in addition to what you’d like us to do to resolve the complaint.
What happens next
If we can’t resolve your complaint straight away, we'll ask you to email your complaint to firstname.lastname@example.org and it will be reviewed and responded to in due course.
If you are still unhappy
If you are unhappy with the resolution offered, you will be asked to email our Complaints Specialist for a final review, where you will be contacted with a final resolution.
If you’ve received our final position or we haven’t been able to resolve your complaint within 8 weeks you have the right to contact an Alternative Dispute Resolution provider (ADR). We have appointed IBAS (Independent Betting Adjudication Service) as our Alternative Dispute Resolution provider and this service is free.
You may contact IBAS at PO Box 62639, London EC3P 3AS, UK, e-mail: email@example.com, phone: +44-020 7347 5883 for the matter to be settled. The IBAS website is the following: http://www.ibas-uk.com/.
Our complaint contact details: