If you have deposited but haven't received your bonus, please review the following points to confirm you've met all the promotion conditions.

1. Ensure you have made a qualifying deposit through the promotion card.
2. Check that any bets placed in collaboration with the promotion meet the requirements. Some promotions require a bet to be placed on 1.8 odds or on a specific game on the site. 
3. Check that any wagering requirement has been met. You can find more information regarding this requirement in our “What is a wagering requirement?” article.
4. Read through the Terms and Conditions of the offer to avoid any issues.

Once the wagering requirement is met, the bonus will either be instantly available in your account or, in some cases, you may need to claim the reward, which you can do through your ‘My Promotions’ page under your promotions tab.

Need further assistance?

If you have any questions, please contact our customer support team.