Q. I have an account with BetMGM US and I am currently residing in the UK. Am I able to log in and use my BetMGM US account whilst in the UK?
A. BetMGM.co.uk is a newly launched website, operated by LeoVegas Gaming Plc under the UKGC licence. Your BetMGM.co.uk account has no link to any other BetMGM accounts you may hold in other jurisdictions.
Q. Does Entain operate the BetMGM UK site?
A. No, BetMGM UK is a newly launched website, operated by LeoVegas Gaming Plc under the UKGC licence.
Q. Are BetMGM US and BetMGM UK both owned by MGM Resorts?
A. The BetMGM brand is fully owned by MGM Resorts International. The brand is operated in the UK by LeoVegas Group, a fully-owned subsidiary of MGM Resort International.
Q. I have an account on both BetMGM US and BetMGM UK, why can’t I see both?
A. BetMGM.com (US) and BetMGM.co.uk (UK) are operated by two separate entities, effectively meaning they are two separate companies and sites.
Q. Is there any relation between us and BetMGM.com?
A. The BetMGM brand is fully owned by MGM Resorts International. BetMGM UK is a newly launched website, operated by LeoVegas Gaming Plc under the UKGC licence. Should you wish to play on www.betmgm.co.uk you will need to sign up and verify your account.
Q. What is the connection/relationship if any between BetMGM.co.uk and LeoVegas?
A. BetMGM.co.uk and LeoVegas are both brands operated by LeoVegas Gaming PLC under the UKGC licence.
Q. Can I use my MGM Rewards/BetMGM Rewards points on the BetMGM UK site?
A. As BetMGM.com (US & Canada) and BetMGM.co.uk (UK) are operated by two separate entities, you are unable to use your rewards or points on BetMGM.co.uk site.
Q. If I am excluded on BETUK(or other UK Brand) can I create an account with BetMGM?
A. Under the UKGC licence, any player exclusions across our brands must be mirrored, as a result, you will not be permitted to open any accounts across any sites operated by LeoVegas Gaming PLC.
Q. How do you ensure the security and privacy of my information?
A. LeoVegas Gaming Plc respects your privacy and is committed to protecting your personal data and processing it in compliance with applicable laws.
Q. Is this a regulated brand and under which licence?
A. BetMGM is a brand operated under the LeoVegas Gaming Plc Licence which is issued by the Gambling Commission.
Q. Can I use a payment method that is not in my name?
A. You can only use payment methods that are registered in your name and that belong to you.
Q. Can I use a business payment method?
A. You are not able to use company accounts, however, shared accounts can be used as long as your name is registered on the account as one of the owners of the payment method
Q. Can you help me with my BetMGM US account? I have questions regarding my BetMGM US account.
A. Unfortunately, we only cater for BetMGM.co.uk and can’t help you with your BetMGM US/Canada account. Please visit www.betmgm.com and press the help button we are sure they will be able to help from there!