If you are experiencing issues with one of our games, please try clearing your cache and cookies on your device, which you can see our guide on how to do this in our How do I delete browsing data (history, cookies, cache)? Article. Along with this, we ask you to please confirm the status of the round in your "History" tab. If the issue persists, please reach out to our Customer Support. You can also view our article, My game round got stuck and my win is missing for more information.