We are sorry to hear you came across an Issue in a game! Unfortunately, sometimes, due to technical difficulties, a game round gets stuck, and a win is not added immediately to your account. In this case please first try to clear cache and cookies in your browser and restart your device - this may solve the issue straight away! You can follow our article on how to this!
In some cases, there is only a simple delay in the win being active and credited to your account, but if this is not the case, don't panic! The game rounds are saved in the system, and we will be able to check this with our technical department to find your winnings! Please provide our support with the following information as accurately as possible so we can best assist:
- Game name
- Date and time of round played (within a 2-minute margin of error)
- Your most recent wins
- How much is due in winnings, if any