If you discover your BetMGM account may have been hacked, take the following steps immediately:
1. Change your password immediately
This is the most important first step. Choose a strong, unique password that you don't use for any other account, using a mix of uppercase and lowercase letters, numbers, and symbols.
For more guidance, read our article on creating a secure password.
2. Log out of all sessions
For added security, once your password has been updated, log out of all active sessions and then sign back in. This ensures any unauthorised users are removed.
3. Check and update your security information
Once you're logged in (or after resetting your password), review your account's security details:
- Email address: Make sure the email linked to your account is accurate and belongs to you.
- Phone number: Confirm that your phone number is up to date and belongs only to you.
- Security questions: If you have these set up, consider updating them. Choose questions and answers that would be difficult for others to guess.
4. Review your account activity
Check for any unusual activity, including logins, profile changes, or transactions. This helps identify how your account was accessed and what changes may have been made.
5. Report the incident to us
Contact our Support Team immediately to report any suspected unauthorised access. We'll investigate the matter, help secure your account, and take the necessary next steps.
Please provide as much information as possible, for example, when you noticed suspicious activity and any changes made to your account.
How can I prevent being hacked?
Keeping your BetMGM account secure is a shared responsibility – here are a few essential tips to help you stay protected:
Keep your software up to date
Make sure your device, browser, and any other relevant software are running the latest versions with security updates installed. This can keep hackers from accessing your account and your information.
Watch out for phishing attempts
Stay alert to suspicious emails, texts, or pop-ups asking for personal or account details.
- Don’t click unknown links
- Never share your login credentials
We take security seriously and do our part to keep your account protected – but following these steps helps reduce the risk of unauthorised access even further.
For more information, please refer to our Terms and Conditions, especially section 7.1, which outlines your responsibilities for maintaining account security.