This article explains why you need to verify your account, when it's required, and how to complete the process. We've also included a helpful video guide for further assistance!
Why do I have to verify my account?
Why do I have to verify my account?
This process is done to secure your funds safely, make sure that all deposits you have made are from legitimate sources and ensure your funds are being sent to you, and only you.
Going through this process can aid in cases such as: if your payment information was used without permission or your knowledge and the funds were transferred, we would be able to identify and stop these situations as soon as possible.
We will ask you, via chat or email, to upload certain documents using our encrypted and safe third-party document tool, which will undergo various automatic and manual checks to ensure legitimacy before we accept or deny the upload.
How do I verify my account?
1. When should I send in documents?
You will receive a notification via email from BetMGM asking you to verify a certain document in order to validate your account details. We may require certain documents at different stages in time and there is the possibility that we re-request a new document such as a new ID to keep your account info updated.
2. What type of documents do you require?
Proof of Identification - In order to verify your identity, we require a government-issued photo ID showing the place of birth. This ID should be valid and current. All four corners of the document and the photograph must be clearly visible. Please do not cover any part of the document!
We accept the following forms of ID:
- Driving Licence
- Provisional Driving Licence
- Passport
- Birth Certificate
Proof of Address: To verify your address, please provide a photo or screenshot of one of the following documents, ensuring it clearly shows:
- Your full name
- Your full address
- Issue date (within the last 3 months)
- Company name/logo
- All 4 corners of the document
We accept the following forms of Proof of Address:
- Bills and Statements: Utility Bill (Gas, Electric, Satellite Television, Landline or Mobile Phone)
- Council Tax Bill (for the current year)
- Bank, Building Society, or Card Statement
- Housing Documents: Council or Housing Association Rent Card or Tenancy Agreement
- Government and Official Documents: Benefit Book or Original Notification Letter from Benefits Agency
- HMRC Self-Assessment letters, Tax Demand, P60, P45
- Electoral Register Entry - Other: Letter of Confirmation from GP's Practice of Registration
- Car Insurance Statement (must show policy number, quote letters not accepted)
The easiest way to obtain the full, correct document is by downloading it as a PDF file and submitting it through the upload feature.
3. How to download a PDF:
- Go to your banking provider, or your utility provider's app or site
- Find or generate a recent statement or bill. (If you can't find one, you can ask for one to be created for you by your provider's support and they will send it over to you
- Click the download link or icon. This is usually a button that says "Download," "PDF," or has a PDF icon (red document with white lettering).
- If there’s no button, right-click the PDF and choose "Save As..." or "Download."
- Choose where to save it on your device.
Alternatively, you can take a screenshot of any online bills you may have, or otherwise take a photo of the document and upload it. You can mask any other personal information that's showing on this document.
Important Note:
- Scanned documents are generally not accepted.
- Ensure all required information is clearly visible to avoid delays in verification.
How do I upload my documents?
You can use our document upload feature on your account by heading to the Hamburger Menu, then Profile, and any requested documents can be seen and uploaded here.
Make sure you have your documents ready before entering the upload feature.