We need to verify that the payment method you have used legally belongs to you and is yours to use. As such, we may require you to send in a photo of the deposit method used. Depending on the method used, you can verify your deposit method by sending in the following:

Payment Card

You can take a photo of your payment card in our document uploader on your profile. This photo needs to show the first six and last four digits, your name and the expiry date. Both sides of the card need to be uploaded where possible and please keep in mind that all four corners need to be visible.

E-wallets

You can verify your online payment method used on your account by uploading a screenshot showing your email, account number/ID, recent transactions on your online account, your name and company name/logo. For more information regarding PayPal specifically please have a look at our How do I verify my PayPal payment method?

Bank Account

Provide a bank statement or screenshot from your online banking account showing your name, the last six digits of your bank account number and the bank logo/name.

How do I verify an expired or lost card?
If your card has expired or has been misplaced, we may still need to verify that it belonged to you.

We suggest that you first check your online banking account. There may be an option such as 'Card History' or 'Payment Cards' showing your previous card details. We require a screenshot of the card history, which must also include your name and card number.

Failing that, you can call into a branch of your bank, where they will be able to print out proof for you. This document needs to be signed/stamped by your bank to certify its authenticity.

More information can be found in this article: How do I obtain proof of ownership for the requested payment method?

Are my documents safe?

Your safety is always a priority for BetMGM and your documents are stored on encrypted, secure servers. Our secure and safe system automatically covers the digits on your card when uploaded.

To ensure the security of your documents, we ask that you do not email us any documents, as they will be redacted in line with our policies. 

You can read more about the system we use in our What is Mitek article.