We understand you're eager to use our services, and verifying your documents is an important step. Here's a clear explanation of the process and what to expect:

What happens after you submit your documents?

Confirmation of receipt: Our system automatically reviews your documents and you can expect an email or SMS confirming receipt within 30 minutes—often much faster. This notification confirms we have your documents; the approval process comes at a later stage.

Verification process: Our trained agents will carefully review your documents to ensure they're valid and complete. This usually takes up to 3 business days.

You can track your verification progress in the "Account Overview" section.

Verification outcome:

Successful verification: You'll receive a separate email confirming your documents have been successfully verified.

Unsuccessful or more information required: A member of our Support Team will contact you or you can reach out to us directly via Live Chat to receive an immediate response.

Points to remember:

Check for clarity: Before submitting, ensure all required information is clearly visible on your documents. This prevents delays and requests for resubmission.

Don't panic: You might see a status page indicating your documents are received but not yet verified. This is normal and doesn't mean anything is wrong. We're working on it!