At BetMGM, we prioritise transparency and keeping you informed about the steps we take to ensure a secure and enjoyable experience for all our customers. We'd like to shed some light on why we request certain information, particularly details about your occupation and employment status.

1. Regulatory Obligations and Verification Checks

Similar to banks and other financial institutions, we are bound by regulatory obligations to collect specific information from our customers. This is an essential part of our commitment to maintaining a secure environment and meeting industry standards.

2. 'Know Your Customer' Checks

To enhance your overall gaming experience and comply with source of wealth and funds checks, we ask for information about your occupation and employment status. These checks help us ensure that we have a comprehensive understanding of our customers, creating a safer and more responsible gaming environment.

3. Confidentiality and Privacy

Your privacy is of utmost importance to us. We want to assure you that any information you provide, including details about your occupation and employment, will be treated with the highest level of confidentiality. We do not share this information with third parties.

4. Supporting Documentation

In some cases, we may request additional documentation to support our verification checks. This is a standard procedure aimed at enhancing the accuracy and effectiveness of our checks. Rest assured that we only ask for what is necessary and relevant to fulfil our regulatory obligations.

5. Account Restrictions

Failure to provide the requested information within the specified timeframe (7 days) - may result in restrictions being placed on your account. We understand the importance of uninterrupted gaming, and we want to avoid any inconvenience for our valued customers.

Additional Resources

For more detailed information, we encourage you to explore the UK Gambling Commission's guide on age and ID verification: Why Gambling Businesses Want to Know About Your Finances.
We appreciate your understanding and cooperation in providing this information promptly. Your contribution enables us to maintain a safe and secure gaming environment for everyone.

If you have any questions or concerns, feel free to get in touch with us.