If you're unable to provide a photo of your deposit method, we understand. We can accept alternative documents, such as a Proof of Ownership letter, to confirm you're the account holder.
A Proof of Ownership is a free-format letter provided by your bank if you no longer have the physical card.
The letter must:
- Include the first 6 and last 4 digits of the card number ( please make sure that the correct card details are provided )
- State the card's expiry date
- Display your full name
- Show the bank’s name and logo
- Be signed and stamped by the bank
Click on the relevant link below to view examples of approved documents:
Bank of Scotland
Barclays
Chase
First Direct
HSBC
Lloyds
Metro
Money
Monzo
Nationwide
Natwest
Neteller
RBS
Revolut
Santander
Skrill
Starling
TSB