If you're unable to provide a photo of your deposit method, we can accept alternative documents, such as a Proof of Ownership letter to confirm you're the account holder.

A Proof of Ownership is a free-format letter provided by your bank if you no longer have the physical card. 

The letter must:

• Include the first 6 and last 4 digits of the card number ( please make sure that the correct card details are provided )
• State the card's expiry date
• Display your full name
• Show the bank’s name and logo
• Be signed and stamped by the bank

Please see this related article for Proof of Ownership examples.