This article explains why we need to verify your account, what documents are required and how to submit them.
How do I submit my documents?
- Log in to your BetMGM account
- Go to the menu in the corner
- Select your ‘Profile’
- Any requested documents can be seen and uploaded under the ‘Account Status’ section
Make sure you have your documents ready before entering the upload feature.
For step-by-step guidance, please watch our video tutorial on how to upload your documents.
Video guide:
Why do I need to verify my account?
Document verification is a standard process for BetMGM and takes place to protect you and your funds. The process is designed to:
- Protect your account and ensure a safe and secure gambling environment for everyone at BetMGM
- Ensure that you are over the legal gambling age of 18
- Ensure that the deposits you have made to your account have come from legitimate sources.
This is all to avoid certain situations, for example, if someone were to use your card on their gaming account without your permission or knowledge and then transfer the funds to their own bank account.
Is it safe to send in my documents?
Yes! Sending in your verification documents is completely safe. Documents that have been sent in are stored on a secure server, which is handled by our trained verification team.
When should I send in documents?
BetMGM will email you if we need you to upload documents to verify your account. We may request different documents at different times, and we might ask for updated documents (like a new ID) to keep your account information up to date.
What documents are required for verification?
ID Document - We require a government-issued photo ID showing:
- First & Last Name
- Photo
- Date of Birth
- Expiry Date
- All 4 corners of the document
We accept the following forms of ID:
- Driver Licence
- Passport
- Birth Certificate
Proof of Address - Please provide a photo or screenshot of one of the following documents, ensuring it clearly shows:
- Your full name
- Your full address
- Issue date (within the last 3 months)
- Company name/logo
- All 4 corners of the document
We accept the following forms of Proof of Address:
- Bills and Statements: Utility Bill (Gas, Electric, Satellite Television, Landline or Mobile Phone)
- Council Tax Bill (for the current year)
- Bank, Building Society, or Card Statement
- Housing Documents: Council or Housing Association Rent Card or Tenancy Agreement
-
Government and Official Documents: Benefit Book or Original Notification Letter from Benefits Agency
- HMRC Self-Assessment letters, Tax Demand, P60, P45
- Electoral Register Entry - Other: Letter of Confirmation from GP's Practice of Registration
- Car Insurance Statement (must show policy number, quote letters not accepted)
The easiest way to obtain the full, correct document is by downloading it as a PDF file and submitting it through the upload feature.
Alternatively, you can take a screenshot of any online bills you may have, or otherwise take a photo of the document and upload it.
How to download a PDF:
- Go to your banking provider, or your utility provider's app or site
- Find or generate a recent statement or bill. (If you can't find one, you can ask for one to be created for you by your provider's support, and they will send it over to you
- Click the download link or icon. This is usually a button that says ‘Download,’ ‘PDF,’ or has a PDF icon (red document with white lettering).
- If there’s no button, right-click the PDF and choose ‘Save As…’ or ‘Download.’
- Choose where to save it on your device.
Important note
- Scanned documents are generally not accepted.
- Ensure all required information is clearly visible to avoid delays in verification.
Need further help?
If you have any verification questions, please contact our customer support team.