Please see the answers to some commonly asked questions we receive on the document verification process:

I made a mistake when uploading my documents

If you realise you've uploaded the wrong document or made an error during submission, the quickest way to resolve this is to contact our Customer Support Team via Live Chat who can provide a new upload link and get you back on track.

To help our Support Team assist you quickly, please have any relevant details about the mistake handy (e.g., which document was incorrect, what type of error occurred).

I don't have one of the requested documents, what now?

We understand that you may not always have access to every document we request. If this is the case, please reach out to our Customer Support Team via Live Chat. We'll work with you to see if an alternative document can be accepted.

Can I email you my documents?

To protect your privacy and keep your personal and sensitive information secure, we use a secure document upload system. Please do not send documents via email unless specifically requested by a member of our team. 

Uploading documents through the designated channels helps us process your verification faster and more securely.

Have another question? Our Customer Support Team is always available to help make the document verification process as smooth as possible and can answer any additional questions you may have